PROBLEM CLAUSE

1. How long does it take for my order to ship after I place it?

After successful payment, we typically process and ship your order within 1-3 business days. Processing time may be slightly longer during holidays or special circumstances.

2. How long will it take for my goods to arrive?

Orders within the US are expected to arrive within 3-7 business days after shipment. Specific delivery times may vary depending on the delivery area and carrier’s arrangements.

3. How can I track my order’s shipment?

After your order is shipped, we will send you tracking information via email. You can track your package’s status using the tracking information in the email.

4. Can I modify or cancel my order?

If your order has not yet entered the shipping process, please contact us as soon as possible. We will do our best to assist you in modifying or canceling your order. Once the order has entered the processing or shipping stage, modifications or cancellations may not be possible.

5. What should I do if I receive a defective product?

If you receive a defective product, damaged goods during shipping, or the wrong product, please contact us immediately and provide your order information and relevant photos. We will handle it for you as soon as possible.

6. Can I return the item?

Yes. Subject to the return policy, you can submit a return request within 30 days of receiving the item. The item must be in unused condition and not affect resale.

7. Who pays for return shipping?

If the return is due to product quality issues, wrong item shipped, or damage during transport, we will cover the return shipping costs. If the return is for personal reasons, the buyer will bear the return shipping costs.

8. How long does the refund take?

We will process the refund within 3–5 business days after receiving and confirming that the item meets the return conditions, using the original payment method. The actual arrival time may vary depending on the payment institution.

9. Which payment methods are supported?

We support the secure payment methods displayed on the website checkout page. The specific available payment methods will be displayed at checkout.

10. How do I contact customer service?

If you have any questions about the product, order, delivery, or after-sales service, please contact us through the customer service email address published on the website. We will reply as soon as possible and assist you in resolving your issue.